The Decline in Customer Satisfaction for Outsourced Call Centers Highlights

question 3

Multiple Choice

The decline in customer satisfaction for outsourced call centers highlights which aspect of outsourcing risk?

• A) cost
• B) quality
• C) core competency
• D) erratic utility functionality
• E) technological

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Definitions:

Physical Aggression

Acts intended to cause harm or physical injury to another person, ranging from pushing and hitting to more severe forms of violence.

Relational Aggression

A type of aggression that harms others through deliberate manipulation or damage to their relationships or social status.

Experienced Emotions

The feelings a person undergoes, which can range from happiness and love to anger and sadness, based on personal experiences and contexts.

Stronger in Women

An assertion that certain traits or behaviors, such as empathy or multitasking, may be more pronounced or developed in women compared to men.