A Company That Had Previously Sent Its Call Center Business

question 35

Multiple Choice

A company that had previously sent its call center business to India has now brought that business back to small towns in the U.S. such as Dubuque, Iowa. This is an example of

• A) return outsourcing
• B) inshoring
• C) offshoring
• D) outsourcing
• E) backsourcing

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Definitions:

Liver

A large vital organ in vertebrates responsible for detoxification, protein synthesis, and production of biochemicals necessary for digestion.

Lymphocytes

A type of white blood cell that is one of the main types of immune cells, responsible for producing antibodies to fight off infections.

Lymph Node

Small mass of lymphoid tissue through which lymph filters; contains many B cells and T cells.

Atherosclerosis

A disease characterized by the buildup of fats, cholesterol, and other substances in and on the artery walls, which can restrict blood flow.