A Company That Had Previously Sent Its Call Center Business

question 35

Multiple Choice

A company that had previously sent its call center business to India has now brought that business back to small towns in the U.S. such as Dubuque, Iowa. This is an example of

• A) return outsourcing
• B) inshoring
• C) offshoring
• D) outsourcing
• E) backsourcing

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Definitions:

Skewed to the Right

A description of a distribution of data where the right tail (higher values) is longer than the left tail, indicating a concentration of lower values.

Critical Region

The critical region is a set of values for which the null hypothesis is rejected in hypothesis testing; it specifies the threshold at which the observed results are deemed statistically significant.

Multinomial Distribution

A statistical distribution that generalizes the binomial distribution for variables that can take on more than two categories.

Proportions

A statistical measure that describes the size of a part in relation to the whole, often expressed as a fraction or percentage.