Most People Would Argue That a Service Firm Must Follow

question 95

Essay

Most people would argue that a service firm must follow chase or mixed strategies. On the other hand, most state agencies, which are clearly service-oriented, are not at all able to "chase" demand. Discuss how they manipulate demand to allow the level strategy to be used.

---

Definitions:

Expected Value

The long-run average value of repetitions of the experiment it represents, in probability and statistics.

Error

The difference between a measured or calculated value and its true value; often used in statistics and scientific experiments.

Confidence Interval Estimate

A range of values, derived from sample data, that is likely to contain the value of an unknown population parameter.

Prediction Interval

An estimate of an interval in which future observations will fall, with a certain probability, given what has already been observed.