Aisha Is an Office Worker in a Large Insurance Company

question 23

Multiple Choice

Aisha is an office worker in a large insurance company. Her job basically consists of responding to customer enquiries and complaints by telephone. Aisha's manager recently asked her to design a spreadsheet to record the different types of customer enquiries and complaints she and other office workers received. Which of the following would be the best description of what has taken place?

• A) Multi-tasking.
• B) Multi-skilling.
• C) Electronic control enhancement.
• D) Efficiency enhancement.

Recognize the role of starch in plants as a storage form of carbohydrates generated during photosynthesis.

Describe the process by which starch is formed and stored in plants.

Understand the efficiency of energy conversion in photosynthesis.

Understand the consequences of delivering defective goods and the buyer's rights for recovery.