Which of the Following Is Not a Reason for Poor

question 19

Multiple Choice

Which of the following is not a reason for poor performance of our organization in the marketplace?

• A)placing too much emphasis on product/service design and too little on process design
• B)failing to take into account customer wants and needs
• C)putting too much emphasis on short-term financial performance
• D)taking advantage of strengths/opportunities, and recognizing competitive threats
• E)failing to monitor the external environment

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Definitions:

Continuous Improvement

A process of constantly making changes and improvements to a system or process to enhance efficiency and quality.

Customer Needs

Customer needs refer to the essential requirements and desires of customers that motivate their purchase decisions and loyalty to a product or service.

Continuous Improvement

A continuous process aimed at enhancing products, services, or processes through gradual improvements progressively.

Internal Customers

Employees or departments within an organization that rely on the support or services of each other to accomplish their tasks.