Margaret Spiker Is a Manager at a Call Center

question 107

Multiple Choice

Margaret Spiker is a manager at a call center. She is worried that she may lose her job due to offshoring. What would be her best insurance against ending up unemployed?

• A) Getting a promotion
• B) Filing a grievance with her union
• C) Continuing her education
• D) Moving to a lower-tech industry
• E) Seeking work outside of the country

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Definitions:

Generations

Groups of individuals, born and living at about the same time, who experience similar societal events and cultural shifts that can influence their values and behaviors.

Socio-emotional Selectivity Theory

A theory that explains how individuals prioritize their social contacts based on their perceived remaining time in life, focusing more on emotionally satisfying relationships as they age.

Worldview

The comprehensive perspective from which individuals view and interpret the world and their place in it.

Well-being

The state of being comfortable, healthy, or happy, encompassing physical, emotional, and psychological wellness.