Which Concept Most Closely Parallels Philip Crosby's Idea of Zero

question 145

Multiple Choice

Which concept most closely parallels Philip Crosby's idea of zero defects.

• A) Do it right the first time
• B) Find lots of reliable suppliers
• C) Listen to the customer
• D) Involve the entire organization
• E) Get top-management support for quality improvement

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Definitions:

Realistic

Pertaining to the tendency or practice of accepting situations as they are and being prepared to deal with them accordingly.

Sexual Harassment

Unwanted or inappropriate sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature that creates a hostile work environment.

Policy Statement

A formal declaration of the principles and guidelines that govern the actions and decision-making processes within an organization.

Uniform Enforcement

The consistent application of laws, rules, or policies across all relevant situations or people without exceptions.