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Congratulations! You have been hired by SuperComputers to revamp their customer service call center. Currently, they reward employees who handle the most calls in the shortest amount of time. Employees are discouraged from problem solving and instead are directed to only do what their told. The CEO of SuperComputers is concerned about this work unit as customers are complaining about poor customer service and unresolved issues. What approach will you take to turn this call center around? What management theory or theories will you use to improve customer service?
Right Eye
Referring to the eye located on the right side of a person's face.
Special Damages
Specific damages that would flow from a breach of contract.
Proximate Cause
The primary cause of an injury in a legal sense, which is directly responsible for the event in question and without which the event would not have occurred.
Injured Ankle
A common physical injury involving harm or damage to the ankle joint or surrounding tissues, possibly impairing mobility.
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