Which Cross-Cultural Training Technique Is Best, According to Research Evidence

question 17

Multiple Choice

Which cross-cultural training technique is best, according to research evidence of U.S. managers working in South Korea?

• A) Sensitivity training
• B) In-country experience
• C) Intensive language instruction
• D) Hands-on role-playing
• E) Combination of documentary and interpersonal training

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Definitions:

Emotion Work

The process of managing one's feelings and expressions based on the social norms of a given situation.

Feeling Rules

Cultural norms or guidelines that dictate the appropriate emotions to be expressed in various social situations.

Emotion Management

Involves people obeying “feeling rules” and responding appropriately to the situations in which they find themselves.

Cooperative Interaction

Collaboration or joint effort among individuals or groups working together towards a common goal or objective.