One Step That Is Not Part of Service Blueprinting Is

question 86

Multiple Choice

One step that is not part of service blueprinting is:

• A)Eliminate boundaries for the service and decide on the level of interaction needed.
• B)Identify and determine the sequence of customer and service actions and interactions.
• C)Develop time estimates for each phase of the process.
• D)Understand the time variability involved.
• E)Identify potential failure points and develop a plan to minimize them.

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Definitions:

Conflict Stage

A phase in group development or interpersonal relationships characterized by disagreement, competition, or struggle between parties.

Group Performance

The measure of efficiency, effectiveness, and quality of outcomes produced by a group of individuals working together towards common objectives.

Norms

Unwritten rules or expectations governing behavior within a group or society, which guide social interactions and help maintain order.

Cognitive Tasks

Tasks that require the use of mental processes to solve problems or come to decisions.