Robert Is the Owner of a Small Pizza Shop Where

question 124

Multiple Choice

Robert is the owner of a small pizza shop where there are no departments and all of the employees report directly to him. He currently has two employees, one who cooks and one who waits on tables. Robert wants to hire one additional employee to be the delivery person. This new employee will represent which dimension in the organization chart?

• A) Closed-system control
• B) Diagonal communication
• C) Vertical control
• D) Lateral command
• E) Horizontal specialization

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Definitions:

Cognitive Processes

Mental activities that include thinking, knowing, remembering, judging, and problem-solving.

Operant Conditioning

An instructional process in which the magnitude of a behavior is fine-tuned by using positive or negative feedback.

Variable-ratio

A reinforcement schedule in behavioral psychology where a response is reinforced after an unpredictable number of responses.

Latent Learning

A form of learning that occurs without any obvious reinforcement of the behavior or associations that are learned.