Zappos At Zappos, Every New Employee Goes Through a Four Week

question 48

Multiple Choice

Zappos
At Zappos, every new employee goes through a four week training program where they review topics such as company history, the importance of customer service and the long-term vision for the company.
-Refer to Zappos. The four week training program at Zappos is the _________________ of the organizational socialization process and is referred to as _____________________.

• A) first step; values training
• B) first step; orientation
• C) second step; values training
• D) second step; orientation
• E) final step; probation

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Definitions:

Visual Aids

Integrating visuals, such as documents, slides, and sales sheets as a way to visually convey or reinforce a point.

Account Objective

A specific goal that a sales team or individual aims to achieve within an account, such as increasing sales, enhancing customer relationships, or introducing new products.

Sales Quota

is a target amount of sales that a salesperson or team is expected to achieve within a specified time frame.

Territory Allocation

The process of assigning specific geographic or market areas to sales representatives or teams.