Zappos At Zappos, Every New Employee Goes Through a Four Week

question 48

Multiple Choice

Zappos
At Zappos, every new employee goes through a four week training program where they review topics such as company history, the importance of customer service and the long-term vision for the company.
-Refer to Zappos. The four week training program at Zappos is the _________________ of the organizational socialization process and is referred to as _____________________.

• A) first step; values training
• B) first step; orientation
• C) second step; values training
• D) second step; orientation
• E) final step; probation

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Definitions:

Social Loafing

When part of a team, individuals often show a decrease in effort towards goal completion as opposed to their solo endeavors.

Individual Productivity

The amount of output or work a single person can produce in a given timeframe.

Group Polarization

A group's propensity to opt for decisions that are more pronounced in extremity than the early tendencies of its members.

Acquittal

A legal judgment that a person is not guilty of the crime with which they have been charged.