Laurence Peters Laurence Is Determined to Become a Better Communicator. the Problem

question 70

Multiple Choice

Laurence Peters
Laurence is determined to become a better communicator. The problem is he has no clue where to start and what to do. He has come to you for guidance.
-Refer to Laurence Peters. The first area you choose to address is listening as this is the communication skill that frequently gets overlooked in training. Which of these is not a practical tip for effective listening?

• A) Tolerate silence
• B) Summarize
• C) Ask simple yes-or-no questions
• D) Show emotions to demonstrate you are an effective listener
• E) Paraphrase

Understand the purpose and sources of employee performance appraisals.

Recognize the perceptual errors affecting appraisal accuracy and ways to mitigate them.

Appreciate the significance and impact of peer evaluations in the appraisal process.

Understand the role and methods for providing constructive feedback in performance management.

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Definitions:

Modest

Exhibiting behavior or appearance that is reserved, unassuming, and not seeking to attract attention.

Mobility

The ability to move or be moved freely and easily, often referring to social mobility in the context of changing socioeconomic status.

Class Structure

The organization of society into hierarchical categories based on socioeconomic status, often influencing individuals' opportunities and life outcomes.

Americans

People from or living in the United States, characterized by diverse origins, cultures, and languages.