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Kenny's Hardware Store
Jasmine is a 30-year-old assistant manager at Kenny's Hardware Store. She became a mid-level manager because of her product knowledge and customer service skills. However, she lacks the ability to get her boss and peers to do what she wants. Based on what you have learned from your text, what should you say to her?
-Refer to Kenny's Hardware Store. If Jasmine relies on logic and reasoning to influence her peers, she is using which of these tactics?
Relationship Management
The strategies and processes of maintaining and improving relationships with customers, clients, or partners to support strategic goals and objectives.
Social Awareness
The ability to understand and respond to the needs and emotions of others, facilitating empathy and social interactions.
Self-awareness
The conscious knowledge of one's own character, feelings, motives, and desires, which is critical for personal development.
Jung's Model
A psychological framework developed by Carl Jung, which categorizes human personalities into archetypes based on their preferences in perception and decision-making.
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