Kenny's Hardware Store Jasmine Is a 30-Year-Old Assistant Manager at Kenny's Hardware Store

question 38

Multiple Choice

Kenny's Hardware Store
Jasmine is a 30-year-old assistant manager at Kenny's Hardware Store. She became a mid-level manager because of her product knowledge and customer service skills. However, she lacks the ability to get her boss and peers to do what she wants. Based on what you have learned from your text, what should you say to her?
-Refer to Kenny's Hardware Store. Jasmine should learn about the eight generic influence tactics including all of the following except

• A) inspirational appeal.
• B) exchange tactics.
• C) competition.
• D) consultation.
• E) rational persuasion.

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Definitions:

Effective Communication

The successful conveyance or exchange of information and ideas through clear and comprehensible messages.

Cultural Diversity

The existence of a variety of cultural or ethnic groups within a society, organization, or community.

Ethical Dilemmas

Situations where an individual must choose between two conflicting moral principles, making the decision difficult.

Ethical Lapses

Instances where individuals, groups, or organizations engage in behavior that falls short of ethical standards.