Kenny's Hardware Store Jasmine Is a 30-Year-Old Assistant Manager at Kenny's Hardware Store

question 29

Multiple Choice

Kenny's Hardware Store
Jasmine is a 30-year-old assistant manager at Kenny's Hardware Store. She became a mid-level manager because of her product knowledge and customer service skills. However, she lacks the ability to get her boss and peers to do what she wants. Based on what you have learned from your text, what should you say to her?
-The fact that Jasmine is recognized for her product knowledge and customer service skills it would be accurate to say that she possess ____________ power.

• A) reward
• B) real
• C) coercive
• D) expert
• E) illegitimate

---

Definitions:

Vertical Systems

Organizational structures that emphasize hierarchical levels of authority and communication, typically with clear lines of command and control from top to bottom.

Planned Obsolescence

A strategy where products are deliberately designed to have a limited useful life, so they will become obsolete or non-functional after a certain period.

Internet Privacy Controls

Tools and settings that allow users to manage their personal information and protect their privacy online.

Europe

A continent located entirely in the Northern Hemisphere and mostly in the Eastern Hemisphere, known for its rich history, diverse cultures, and significant impact on global affairs.