____ Control Helps Managers Catch Mistakes While They Are Being

question 16

Multiple Choice

____ control helps managers catch mistakes while they are being made, whereas ____ control helps managers avoid mistakes in the first place.

• A) Feedforward; concurrent
• B) Concurrent; feedforward
• C) Primary; secondary
• D) Concurrent; feedback
• E) Strategic; tactical

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Definitions:

Empowerment Gap

The Empowerment Gap refers to the disparity between individuals or groups in terms of their ability to make choices, access resources, and control their own lives.

Reliability

The consistency and dependability of a product, service, or research finding over time and across various conditions or instances.

Service Quality

refers to the assessment of how well a delivered service matches the expectations of the customer, often determining customer satisfaction and loyalty.

Communication Gap

A communication gap occurs when there is a misunderstanding or lack of information between individuals or groups, leading to errors or conflicts.