____ Is Not Among the Five Service Characteristics

question 32

Multiple Choice

____ is not among the five service characteristics.

• A) Provided when and where customer desires
• B) Labor intensive
• C) Customers participate in production process
• D) Intangible
• E) Can be stored

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Definitions:

Self-Esteem

An individual's subjective evaluation of their own worth or value.

Leadership Selection

The process of choosing individuals to guide, influence, and direct a group towards achieving its goals.

Organizational Decision-Making

The process through which an organization's leaders and stakeholders identify and resolve issues, make choices among alternatives, and commit to actions.

Team-Selected

Pertains to a choice or decision made collectively by a team, often involving the selection of team leaders, goals, or strategies based on consensus or democratic voting.