Which of These Is Not One of the RATER Service-Quality

question 48

Multiple Choice

Which of these is not one of the RATER service-quality dimensions identified by the Texas A&M researchers?

• A) Professionalism
• B) Tangibles
• C) Responsiveness
• D) Assurance
• E) Empathy

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Definitions:

Empower Employees

The practice of giving employees the authority, tools, and information they need to make decisions and contribute to the company's success.

Work Design

The process of defining roles, tasks, and systems to optimize employee performance and well-being.

HRM Audit

A formal review of the outcomes of HRM functions, based on identifying key HRM functions and measures of business performance.

HRM Functions

Key activities within human resource management, such as staffing, training and development, compensation, and employee relations.