The RATER Service-Quality Dimension That Relates to the Provision of Caring

question 99

Multiple Choice

The RATER service-quality dimension that relates to the provision of caring and individualized attention to customers is

• A) assurance.
• B) reliability.
• C) responsiveness.
• D) professionalism.
• E) empathy.

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Definitions:

Hypothalamus

A region of the brain that regulates various bodily functions including hunger, thirst, sleep, and hormonal secretions.

Testosterone

A steroid hormone primarily produced in the male testes and female ovaries, associated with the development of secondary sexual characteristics and influencing behavior.

Aggression

A range of behaviors that can result in both physical and psychological harm to oneself, others, or objects in the environment.

Sexuality

The capacity for sexual feelings and the way individuals express themselves sexually.