____ Is Not a Part of the Definition of "Customer-Centered

question 96

Multiple Choice

____ is not a part of the definition of "customer-centered."

• A) Anticipating the customer's needs
• B) Responding appropriately to the customers
• C) Benchmarking
• D) Learning how to satisfy the customer
• E) Listening to the customer

Assess the consequences of material and minor breaches in contractual agreements.

Identify the legal requirements and outcomes of substituted contracts, novations, and accord and satisfaction.

Examine the concepts of substantial performance, tender, and specific performance.

Evaluate the application of the doctrine of commercial impracticability and frustration of purpose.

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Definitions:

Household Electricity

Electrical energy supplied to homes for powering appliances, lighting, and heating.

Elasticity of Demand

A measure of how much the quantity demanded of a good changes in response to a change in its price.

Telephone Services

The provision of telecommunication facilities enabling voice communication over distances.

Restaurant Meals

Food and beverage items prepared and served by dining establishments to customers, typically consumed on premises.