All of the Following Are TQM Tools Except

question 29

Multiple Choice

All of the following are TQM tools except

• A) flow charts.
• B) cause and effect analysis.
• C) organizational charts.
• D) control charts.
• E) histograms.

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Definitions:

Direct Observation

A research method where data is collected by watching subjects in their natural or controlled environment without interference or manipulation.

Indirect Observation

Research or data collection method where behavior is observed and recorded without direct interaction with the subjects being studied.

Objective Performance

A method of assessment based on measurable, observable facts and outcomes, thereby reducing personal biases in evaluation.

Personal Prejudice

Biases or preconceived opinions individuals hold that can affect their judgment or interactions with others.