A TQM Tool That Would Be Useful for Identifying the Roughly

question 57

Multiple Choice

A TQM tool that would be useful for identifying the roughly 20 percent of a supermarket's employees who are responsible for about 80 percent of the absenteeism is

• A) benchmarking
• B) fishbone diagram
• C) flowcharting
• D) Pareto analysis
• E) run chart

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Definitions:

Extraction Costs

The expenses associated with the removal of natural resources from the earth, such as mining for minerals or drilling for oil.

Long-Term Stream

A sustained flow of actions or processes, often referring to investments or financial commitments that span a lengthy period.

User Cost

The cost of using a good or service, including the opportunity cost of forgone alternatives and the depreciation of the good's own value over time.

Government Regulation

The imposition of laws and rules by government aimed at affecting the behavior of individuals and industries to achieve societal goals.