A Formal Contract Between Customers and Their Service Providers That

question 86

Multiple Choice

A formal contract between customers and their service providers that outlines the specific responsibilities of the service provider and to the customer is called a(n) :

• A)SOA.
• B)SLA.
• C)TCO.
• D)RFQ.
• E)SaaS.

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Definitions:

Organisational Context

The internal and external environment in which an organization operates, including its culture, structure, and external market conditions.

Work Attitudes

Employees' feelings, beliefs, and thoughts about their jobs, colleagues, and organizations, which can affect their work behavior and performance.

Personal Growth

The process of improving oneself through activities that enhance self-awareness, develop talents, and potential, contribute to the realization of dreams and aspirations.

Organisational Size

The scale of a company or institution, measured by the number of employees, revenue, or other relevant metrics.