SFA Modules in CRM Systems Would Provide Tools for

question 75

Multiple Choice

SFA modules in CRM systems would provide tools for

• A)assigning and managing customer service requests.
• B)capturing prospect and customer data.
• C)identifying profitable and unprofitable customers.
• D)managing sales prospect and contact information.
• E)employee performance management.

Analyze the effectiveness of strategic focuses, such as quality online customer service, in gaining a competitive edge.

Understand strategy types used by organizations in compensation and growth contexts.

Appreciate the importance of strategic HR planning in achieving organizational goals and competitive advantage.

Acknowledge the role of human resources in creating competitive advantage and the importance of human capital.

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Definitions:

Toluene

A colorless, water-insoluble liquid hydrocarbon with a sweet smell, used as an industrial solvent and in the production of chemicals.

Water

A transparent, tasteless, odorless, and nearly colorless chemical substance that is the main constituent of Earth's streams, lakes, and oceans, and the fluids of most living organisms.

Isomer

Molecules that share the same chemical formula but have different arrangements of atoms in space, resulting in different properties.

Stereoteoisomer

Molecules that have the same molecular formula and sequence of bonded atoms but differ in the 3D orientations of their atoms in space.