Customer Relationship Management Applications Dealing with the Analysis of Customer

question 49

Multiple Choice

Customer relationship management applications dealing with the analysis of customer data to provide information for improving business performance best describes ________ applications.

• A)operational CRM
• B)analytical CRM
• C)operational SCM
• D)analytical SFA
• E)operational SFA

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Definitions:

Ancestral Past

Refers to the history and lineage of one's ancestors, often considered in the context of genetic inheritance and familial traits.

Experiences

Events or occurrences that leave an impression on someone, contributing to their knowledge or emotional development.

Romantic Attraction

A feeling of being drawn or magnetically pulled toward an individual because of a personal, emotional, and sometimes sexual interest.

Physical Attractiveness

The degree to which a person's physical features are considered aesthetically pleasing or beautiful by others.