The Measurement of the Number of Customers Who Stop Using

question 70

Multiple Choice

The measurement of the number of customers who stop using or purchasing products or services from a company is called:

• A)switching costs.
• B)churn rate.
• C)CLTV.
• D)switch rate.
• E)turnover percentage.

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Definitions:

Youngest Children

In family dynamics, the youngest offspring, who may experience different parental expectations and family roles compared to their older siblings, potentially impacting their personality development.

Commonsense Observations

Practical judgments and experiences that are perceived as plain or sound, typically based on everyday life.

Past Behavior

Actions or conduct exhibited by an individual in earlier times, which can be an indicator of future actions or tendencies based on consistent patterns.

Aspirations

Desires or ambitions of achieving something, typically referring to goals related to personal or professional success.