Monica,a Sales Consultant,will Receive a Performance Appraisal Soon

question 25

Multiple Choice

Monica,a sales consultant,will receive a performance appraisal soon.Monica's supervisor will be assessing Monica's ability to deliver products to clients according to schedule and her ability to meet customer quality requirements.Which performance standard is most likely important to Monica's employer?

• A) improvement potential
• B) strategic contribution
• C) goal achievement
• D) employee traits

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Definitions:

Operant Conditioning

An educational method where the intensity of an action is altered through rewards or penalties.

Strategies

Plans of action designed to achieve a specific goal or set of goals.

Content Theories

Theories that aim to explain the specific things that motivate individuals at work, such as needs and desires.

Maslow's Hierarchy

A psychological theory proposing that human needs are arranged in a hierarchy from physiological needs to safety, love and belonging, esteem, and finally self-actualization; individuals are motivated by the need they have not yet satisfied.