Todd,a Manager at Dexter Manufacturing,received a Grievance Filed by a Group

question 74

Multiple Choice

Todd,a manager at Dexter Manufacturing,received a grievance filed by a group of his subordinates who are union members.
-Unable to settle the grievance,both sides agree to enter into arbitration.Which of the following questions is LEAST relevant for the arbitrator to ask when establishing the fairness of management's actions?

• A) What is the past record of the grievants?
• B) Has there been lax enforcement of the rule?
• C) What are the right-to-work guidelines involved?
• D) Were the grievants knowledgeable about the rules?

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Definitions:

Credibility

The quality of being trusted, believed, or convincing; crucial for effective communication and persuasion.

Main Idea

The main idea refers to the primary or central concept, point, or message that an author or speaker is trying to communicate to the audience.

Indirect Approach

A method of communication where the main point or request is not presented at the beginning but rather after an explanation or background information.

Direct Approach

A communication strategy that involves presenting the main point or conclusion at the beginning, followed by supporting details.