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Discuss the problems posed by the September 11,2001,terrorist attack on America.How should Americans think about the terrorists,based on ideas in the chapter? How should the government respond to this attack?
Benchmarking
A process that can enhance organizational performance by establishing standards against which processes, products, and performance can be compared and improved.
Human Capital Perspective
Viewing employees as valuable resources whose skills and abilities contribute to organizational success.
Differential HR Strategy
An approach in human resources that applies different policies and practices based on employee roles, skills, or performance levels.
Competitive Advantage
The special characteristics or conditions that give a business an edge over its competition.
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