Because Courtesy Is Subjective, It Cannot Be Considered a Factor

question 64

True/False

Because courtesy is subjective, it cannot be considered a factor in service quality.

---

Definitions:

Dual-Process Model

A theory explaining two distinct paths through which information processing and decision making occur: one automatic and unconscious, and the other controlled and conscious.

Conversion Effect

The phenomenon where people holding minority views influence individuals in the majority, leading to a change in beliefs or attitudes.

Contradictory Strategies

Approaches or methods that oppose each other, often leading to confusion or a lack of clear direction.

Advantageous Situations

Scenarios that present favorable conditions or opportunities likely to benefit an individual or group.