Which of the Following Would Not Contribute to Making Services

question 1

Multiple Choice

Which of the following would not contribute to making services more lean?

• A)Train workers so they can handle variety in the tasks they perform.
• B)Increase the flexibility of the service system.
• C)Have service workers handle multiple tasks simultaneously.
• D)Standardize the work methods for providing the service.
• E)Simplify the service process.

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Definitions:

Character Type

A classification that describes an individual's stable and distinctive personality attributes, which dictate their behaviors and reactions.

McCrae and Costa

Psychologists known for developing the Five-Factor Model of personality, which identifies five broad personality traits.

Big Five Dimensions

A model that outlines five broad dimensions used to describe human personality: openness, conscientiousness, extraversion, agreeableness, and neuroticism.

Jungian Theory

A psychological theory developed by Carl Jung that focuses on concepts such as the collective unconscious, archetypes, and the process of individuation.