A Multiple-Channel Queuing System with a Poisson Arrival Rate and Exponential

question 68

Multiple Choice

A multiple-channel queuing system with a Poisson arrival rate and exponential service time has an average arrival rate of four customers per hour and an average service time of 18 minutes per customer. The minimum number of servers required to avoid an overloaded system is

• A)1.
• B)2.
• C)3.
• D)4.
• E)5.

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Definitions:

Scientific Management

A management theory developed by F.W. Taylor, emphasizing efficiency and productivity by systematically studying work processes and establishing standards.

Vertical Loading

Vertical Loading is a job design technique that involves adding more responsibilities and decision-making authority to an employee's role.

Overspecialized Work

Work that is highly focused or narrow in scope, potentially limiting a person’s skills and adaptability to other professional areas.

Task Activities

Specific actions or operations performed by individuals or groups to achieve a particular objective.