Which One of the Following Measures of System Performance Is

question 11

Multiple Choice

Which one of the following measures of system performance is a key measure with respect to customer satisfaction?

• A)average number of customers waiting in line
• B)system utilization
• C)average number of customers in the calling population
• D)probability of a server being busy
• E)capacity costs per hour

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Definitions:

Centralized Organizations

Organizations where decision-making authority is concentrated at the top levels of management.

Decentralized Organizations

Organizations that distribute power away from a central authority, often featuring a more spread out decision-making process.

Values-based Ethics

An ethical approach that is rooted in the core values and principals of an individual or organization, guiding decision-making and actions.