Which One of the Following Measures of System Performance Is

question 11

Multiple Choice

Which one of the following measures of system performance is a key measure with respect to customer satisfaction?

• A)average number of customers waiting in line
• B)system utilization
• C)average number of customers in the calling population
• D)probability of a server being busy
• E)capacity costs per hour

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Definitions:

Merchandise Purchases

The procurement of goods for resale, typically in a retail or wholesale environment, not involving the manufacturing process.

Merchandise Inventory

The goods a company holds for the purpose of sale to customers.

Cost of Goods Sold

The total cost associated with making or buying the products that a company has sold during a period.

Indirect Manufacturing Cost

Costs in the production process that cannot be directly traced to specific units of product, such as maintenance and facility costs.