You Have Recently Gone into Business as a Consultant, Specializing

question 12

Multiple Choice

You have recently gone into business as a consultant, specializing in the area of online consumer protection.As part of your services, you offer a seminar on how to avoid online consumer complaints.Which of the following practices should you suggest to your clients?

• A)Be sure your terms of use include extensive use of specialized legal terminology.
• B)Weave promotional materials into your terms and conditions of sale.
• C)Be sure to accurately describe all online goods and services.
• D)Dispense with confirmation procedures.
• E)Promise not to collect any personal information.

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Definitions:

Behaviours

The actions or reactions of an individual or group in response to external or internal stimuli.

Attitudes

Prevailing tendencies or views held by individuals towards objects, people, or events often influencing their behaviors.

Blended Learning

The use of multiple training methods to achieve optimal learning on the part of trainees.

Classroom Sessions

Educational or training meetings conducted in a traditional classroom setting, often used for instruction, skill acquisition, or professional development.