Shazad Is the Manager of a Bookstore That Is One

question 54

Essay

Shazad is the manager of a bookstore that is one of a chain owned by Tebsco Markets Inc.Shazad advertised a special low price for Harry Potter books as a way of getting people to come to the store.Shazad knew at the time that he had no Harry Potter books.Advertising in this manner is an offence under the Competition Act.Shazad was convicted, and Tebsco was too on the basis that Shazad was a senior officer of the corporation in relation to its operation of his bookstore.Is there anything that Tebsco could do to avoid this liability in the future?

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Definitions:

Service Gaps Model

A framework used to identify and analyze the gap between customer expectations and the actual services delivered, aiming to improve service quality.

Potential Gaps

Possible disparities or differences that could emerge between expectations and actual outcomes in various contexts, such as service delivery, product performance, or communication.

Service Quality

The evaluation of the alignment between a customer's expectations and the quality of service provided.

Evaluate Service

The process of assessing the quality, efficiency, and satisfaction provided by a service to ensure it meets or exceeds customer expectations.