Despite Advances in Technology, Many Services Will Always Need Direct

question 18

True/False

Despite advances in technology, many services will always need direct interaction between customers and service employees.

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Definitions:

Bass

Refers to Bernard M. Bass, a prominent researcher in the field of leadership, known for his work on transformational leadership.

Charisma

is a compelling attractiveness or charm that can inspire devotion in others.

Unconventional Behavior

Refers to actions or behaviors that deviate from society's norms or expectations.

Enthusiastic Visioning

The dynamic process of creating and sharing an inspiring and ambitious view of the future to motivate others.