Service Delivery Channels Include ____________

question 20

Multiple Choice

Service delivery channels include ____________.

• A)Service outlets
• B)Self-service delivery points
• C)Front-line employees
• D)All of the above

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Definitions:

Investment Center

A segment or area of a business responsible for its own revenues, expenses, and investment in assets, often evaluated on its return on investment.

Authority

The ability or prerogative to issue commands, decide on matters, and compel adherence.

Decisions

The choices made by individuals or organizations among two or more alternatives.

Return On Investment

A financial metric used to evaluate the efficiency of an investment or compare the efficiency of several investments, calculating the return relative to the investment's cost.