Communication in the Servicescape Can Be Used to Manage Consumer

question 31

True/False

Communication in the servicescape can be used to manage consumer behavior during service encounter.

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Definitions:

EPSPs

Excitatory PostSynaptic Potentials are electrical changes in the membrane of a post-synaptic neuron that make it more likely to fire an action potential.

Sodium Channels

Protein channels in cell membranes that allow sodium ions to flow into or out of a cell, crucial for processes such as the generation of electrical signals in neurons.

EPSPs

Stands for Excitatory Postsynaptic Potentials, which are temporary increases in neuron membrane potential, making it more likely to fire an action potential.

Temporal Summation

Addition of one graded potential to another that occur close in time.