The First Step in Developing a Service Blueprint Is ____________

question 25

Multiple Choice

The first step in developing a service blueprint is ____________.

• A)to reach a consensus on which activities are more important than others
• B)to identify all the key activities involved in creating and delivering the service
• C)to identify the links between a set of alternative service possibilities
• D)to identify the key employees who will be enacting the service blueprint
• E)to identify the key customers who will be participating in the service

---

Definitions:

Functionalism

A perspective in psychology that focuses on the purpose and adaptive functions of human thoughts, feelings, and behaviors.

Gestalt

A psychological theory that proposes organisms perceive entire patterns or configurations, not merely as individual components.

Structuralist

Structuralism is an approach in fields such as psychology which posits that elements of human culture must be understood in terms of their relationship to a larger, overarching system or structure.

Reductionist

A perspective or approach that simplifies complex phenomena by reducing them to their basic elements.