The First Step in Developing a Service Blueprint Is ____________

question 25

Multiple Choice

The first step in developing a service blueprint is ____________.

• A)to reach a consensus on which activities are more important than others
• B)to identify all the key activities involved in creating and delivering the service
• C)to identify the links between a set of alternative service possibilities
• D)to identify the key employees who will be enacting the service blueprint
• E)to identify the key customers who will be participating in the service

---

Definitions:

Selective Deprivation

A method in research where participants are deprived of certain stimuli or experiences to study the effects.

REM Sleep

A phase of sleep characterized by rapid eye movements, increased brain activity, and vivid dreams.

Waking Performance

The efficiency and effectiveness of cognitive, physical, and emotional functions during wakefulness.

Emotionally Unstable

A condition characterized by rapid, often extreme fluctuations in mood.