Examlex
Which aspect of service process redesign did FedEx employ when it transferred more than 50 percent of its transactions from call centers to its Web site?
Apathy
A lack of interest, enthusiasm, or concern towards emotional, social, or physical life.
Authoritarian Parents
A parenting style characterized by high demands and low responsiveness, where parents exert high levels of control over their children with little reciprocal communication.
Coercive
Pertaining to employing intimidation or physical power to coerce someone into doing something or to ensure obedience.
Trusting
The attitude or disposition to believe in the reliability, truth, ability, or strength of someone or something.
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