________ Job Is to Make Sense Out of the Many

question 68

Short Answer

________ job is to make sense out of the many situations faced by organizations,make decisions,and formulate action plans to solve organizational problems.

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Definitions:

Total Quality Management

A philosophy of continually lowering costs and improving the provision of services and products to customers.

ISO 9000 Certification

A family of quality management standards designed to help organizations ensure they meet customer and stakeholder needs within statutory and regulatory requirements.

External Failure Costs

Costs incurred when a customer receives a defective product.

Appraisal Costs

Costs related to identifying defective units before they are shipped to customers.