Customer Relationship Management (CRM)systems Help Firms Manage Their Relationships with Their

question 93

True/False

Customer relationship management (CRM)systems help firms manage their relationships with their customers.

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Definitions:

Pass the Buck

An expression referring to the act of shifting responsibility or blame from oneself to another person.

Process Structures

The design and organization of processes within a company, determining how activities are coordinated and executed.

Product Area

A distinct category or segment of a business's overall market, focused on a specific type of product or service offering.

Divisional Structure

A type of organizational structure where operations are grouped based on distinct divisions or units, each focusing on a particular product line, market sector, or geographical area.