A Large Computer Manufacturer Is Outsourcing the Customer Service Department

question 149

Essay

A large computer manufacturer is outsourcing the customer service department of their firm to India.The firm in India has promised to deliver the customer service functions less costly and more effective than the large computer firm can deliver the same services themselves.Why will the large computer firm need a service-level agreement before they proceed with this venture?

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Definitions:

Depression

A mental health disorder characterized by persistently depressed mood or loss of interest in activities, causing significant impairment in daily life.

Medical Asepsis

A set of infection-control practices used to reduce the risk of transmitting pathogens and achieve a clean environment.

Handwashing

The act of cleaning hands with soap and water or hand sanitizer to remove germs and prevent the spread of infections.

Surgical Procedures

Operations carried out to treat diseases, injuries, or deformities by manual or instrumental means.