Businesses Might Turn to ________ to Analyze Transcripts of Calls

question 80

Multiple Choice

Businesses might turn to ________ to analyze transcripts of calls to customer service centres to identify major service and repair issues.

• A)data mining
• B)text digging
• C)data digging
• D)text mining

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Definitions:

Peer Group

A social group of people, typically of similar age, background, or social status, who influence each other's behaviors and attitudes.

Self-Control

The ability to regulate one's emotions, thoughts, and behaviors in the face of temptations and impulses.

Conduct Disorder

A psychological condition identified during childhood or adolescence, marked by ongoing aggressive and disruptive actions.

Socioeconomic Classes

Categories of people grouped according to their economic, social, and work status, often influencing their access to resources and opportunities.