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A Touch Point (Also Known as a Contact Point)is a Method

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A touch point (also known as a contact point)is a method of interaction with the customer,such as telephone,e-mail,customer service desk,conventional mail,Web site,wireless device,or retail store.


Definitions:

Gestalt-Based

A therapy or approach focusing on the whole individual and their experiences in the present moment, rather than breaking them down into parts.

Cognitive Therapy

A form of psychotherapy that addresses maladaptive thinking patterns to change unwanted behavior and emotional distress.

Supportive/Self-Directed

Refers to interventions or therapies that empower individuals to manage their own care and make decisions autonomously, often prioritizing the client's strengths and capabilities.

Greenberg's Emotion-Focused

A therapeutic approach that emphasizes the importance of emotions and emotional processing in therapy, developed by Leslie Greenberg.

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