Customer Service Modules in CRM Systems Provide Tools for

question 48

Multiple Choice

Customer service modules in CRM systems provide tools for

• A)assigning and managing customer service requests.
• B)sales quote generation.
• C)identifying profitable and unprofitable customers.
• D)managing sales prospect and contact information.

---

Definitions:

Risk-Free Asset

An asset which is assumed to provide a guaranteed return with negligible risk of financial loss, often considered to be short-term government securities.

Capital Allocation Line

A graph that shows the risk-return trade-off of investable assets, indicating the most efficient portfolio possible given a certain level of risk.

Standard Deviation

Standard deviation quantifies the variation or spread of a set of numbers from its mean, highlighting the volatility or risk associated with a financial instrument or investment.

Risk-Free Asset

An investment guaranteed to return the original investment without any loss, typically associated with high-grade government securities.