A ________ (Also Known as a Contact Point)is a Method

question 20

Short Answer

A ________ (also known as a contact point)is a method of interaction with the customer,such as telephone,e-mail,customer service desk,conventional mail,Web site,wireless device,or retail store.

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Definitions:

Operating Expenses

Expenses incurred from normal business operations such as manufacturing costs, marketing fees, and office supplies.

Sales Revenue

Income generated from selling goods or services over a period, critical for determining a company's profitability.

Gross Profit

The financial gain calculated by subtracting the cost of goods sold from the revenue generated from sales of those goods.

Operating Expenses

Costs associated with the day-to-day operations of a business such as rent, salaries, and utilities.